FAQ

How Long Does Shipping Usually Take?

Orders ship within 48 hours. We offer Express shipping ( free shipping ) which takes 3-7 business days ( 3-5 Business days in USA, others is 5-7 days ). The Express Shipping includes UPS, DHL and Fedex. And you can receive a notification after shipped out. NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered. And, you need to add your phone number when you file the shipping info.

Are Your Wigs 100% Human Hair?

The answer is Yes. We have sold hair for years, we only sell 100% human hair. Here are two methods to test if your hair extensions are human hair: Test it by burning: The synthetic or fiber hair will be melted with the black smoke as soon as you burning it. But the 100% Remy human hair will immediately catch fire, burn nearly instantly curling into a little ball, and smell like burning hair. Use your fingers to feel: There is a layer of hair scales on the surface of the hair, it is a bit like a fish scale. When it is touched, it feels very smooth, but when you touch it in reverse, it feels not very smooth. This is also a very professional way to distinguish true human hair.

Which Size Is Your Wig Cap(Circumference)?

All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. We provide free customized Hair Cap Size service, please add remarks in the shopping cart. Customized Size needs to wait for an additional two days

What Type Of Hair Care Products Should I Use?

Treat this hair just as if it was your own hair. 1. Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny. 2. You could use gel or spray styling products to keep the hair style. 3. Olive oil will be a good choice to keep the hair healthy.

When Should I Use The Hair Care Oil?

The hair care oil is used to keep the hair more softly and add luster. Most of the customer uses it, but get more tangle. So when we use the oil, we need to give the hair good care, such as after we wash the hair, after conditioner and spray the nutrient water, when the hair is almost air dry, we can use one or two drops of hair care oil on the hair surface especially the ends. The oil we suggest the L’Oreal hair care oils.

Can I Straighten / Style The Hair With Flat Iron/Curler?

Yes, all hair we sell is virgin hair, so you can straighten / style it with flat iron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. Don’t Overtime.

Other inquiries? Let's chat.

Please email us at service@wesface.com